Overview

Here, you can find a list with all the voicemail messages recorded for your extension and, if the extension is part of a group, for all the other extensions that have the appropriate Sharing Policy enabled (either with EVERYBODY, or only with the group(s) the current extension is member of).

For example, let us assume that your extension is part of Group 1. Extension 002 is also part of that group. If extension 002 has the Share my voicemail with Group 1 policy enabled, then its voicemail files will be visible to your extension as well.

  • Search for specific messages.
  • Download message files on your computer.
  • Remove voicemail messages.
  • Activate/deactivate the voicemail feature.

Exodec Phone Portal displays the following details about each existing voicemail message:

  • Listen - Use the available Play.gifPause.gifStop.gif controls to listen to the message. Its total length is displayed as well, using the hours : minutes : seconds format.

If you want download the sound on your hard drive, click the   icon and confirm your choice.

  • From – The CallerID and the extension of the person who left the voicemail message.
  • Mailbox - The number of the extension the voicemail message belongs to.
  • Folder – The folder where the voicemail is stored.
  • Size – The voicemail size, in KB.
  • Received at – The date and time the voicemail message was recorded.

Searching the Voicemails List

When you are searching for specific voicemail messages, you can use one or more of the available filters:

Show mailbox {owner} Search {CallerID}, where:

  • {owner} - Use the drop-down list to choose whose voicemail messages to be displayed:
    • Personal - Only the voicemails received by the current extension are displayed.
    • {extension_no} - Depending on how many extensions in the group(s) have the voicemail Sharing Policy enabled, you can choose from the list the {extension_no} whose messages you want to see.
    • All - Both the personal messages and the ones belonging to all the extensions in the group(s) that have the voicemail Sharing Policy enabled are displayed.

The list will be automatically updated according to your choice.

  • {CallerID} - Use the available text box to specify the CallerID of the user that left the voicemail message you are looking for.

Check Your Messages

If you want to listen to your voicemail messages, you have the following options:

  • Use your computer – This method will be described in this section.
  • Use your phone – This can be done by calling *95 from your local phone. If you want to listen to your messages from a remote location, call your extension's public phone number and then dial * during the voicemail invitation message.
  1. To download the messages on your computer, follow the next steps:

Choose the voicemail message you want to save on your computer from the Message List.

  1. Click its corresponding link available in the From column. Use the download pop-up panel to confirm if you want to save the file on your computer or just to open it.
  2. Save the file on your local computer.

Now you can listen to the voicemail message using your favorite media player.


Manage Greetings

This feature allows you to upload new greeting files or to visualize the ones available in the system. The greeting is the message callers will hear prompting them to leave a voicemail message. TheGreetings of Extension {extension_name} page can be accessed by clicking the Greetings.gif Manage greetings icon available in the Tools area. The information is grouped into several sections:

  • Upload Greeting - Use this section to add new greeting messages.
    • Greeting type – Use the drop-down list to select the greeting message type:
      • Temporary greeting
      • Unavailable message
      • My name
      • Busy message
    • Greeting file – Use the Browse.gif button to locate the greeting file on your computer.
    • Click Ok to upload the selected file or Cancel to return to the previous page without adding the greeting.
  • Greetings - Exodec Phone Portal displays the following information about each existing greeting file:
    • Listen to greeting – The greeting file's name. Click the link to listen to it.
    • Greeting type – The greeting type.
    • Size – The greeting file size, in Kb.
    • File created – The date when the greeting file was added to the system.

Enable or Disable the Mailbox

  • Activate.gif Activate voicemail – Click this icon to activate the voice mailbox.
  • Deactivate.gif Deactivate voicemail – Click this icon to deactivate the voice mailbox.